Universal or inclusive design aims to eliminate barriers between products and people, and a new online toolkit offers information and tools to help.

No matter our age or physical ability, who hasn’t struggled to free a “pull here” tab, decipher a child-proof cap, or wrench open a clamshell package? Universal or inclusive design aims to eliminate such barriers between products and people, regardless of their abilities.

British communications company BT and the Cambrige Engineering Design Centre have developed an toolkit for incluside design that is freely available online. The Inclusive Design Toolkit Web site offers not only detailed information and a wide range of tools to help designers, but it also presents the business case for inclusive design.