We all think we’re the best. We all think that our firm is better than those other guys. We all think that our designs are the best. We all think that we do everything right. We all think we treat everyone right inside and outside the office. We think this is a great work environment. We all think our methodology is the best. We think we are a world class organization.
One afternoon early in my career, I was in my office when I noticed one of my direct reports coming back from lunch around 2:30 p.m. As I approached, I noticed he had been to the barber. I asked if he was just coming back from lunch and the barber shop. He responded in the affirmative. I looked at him quizzically, hesitated, frowned—then raised my eyebrows and said. “You got your hair cut on company time?”