Client Relationships

09/25/02 Six Trends (+) in Quality Management There is a small but growing trend to identify quality assurance or quality management as a key practice issue. Charles Nelson
05/01/02 Missed opportunities: Are You Leaving Money on the Table? Better client research can help increase billings in difficult times. Richard Buckingham
05/01/02 Activity vs. Solutions: What Matters to Your Client? Too often the architect or designer becomes obsessed with process to the point that it becomes damaging to the client/ architect relationship. Williston Dye, AIA
03/01/02 Dispute Resolution: The Key to Avoiding Claims In every book on negotiation, there should be a chapter on dispute resolution. Why? First, even the best negotiators in the world have times when the chemistry goes wrong; where one of the parties blows up, where a misspoken word escalates into a ful Ava Abramowitz