Client Relationships

Awaken Your Inner Architect

Apr 30, 2007 · by James P. Cramer

Successful practice management in the architecture, design, and construction marketplace is not dependent on firm size alone. It is about leveraging talent and resources to give clients what they... Read full »

How Cooperative Negotiators Settle Without Upending the Table

Oct 20, 2006 · by Ava Abramowitz

Everyone who has studied negotiation in the last twenty years has read *Getting to Yes* and understands that they should be looking for a "win-win" Read full »

Let the Client Drive Your Organization

Oct 19, 2006 · by Ed Friedrichs

Listening to young architectural graduates whine about clients being their only hindrance to doing great work used to really distress me. Read full »

Architecture in the Experience Economy

Feb 10, 2006 · by B. Joseph Pine II

Those who read the pages of DesignIntelligence already know what is going on in the world of business: as goods and services everywhere become commoditized, we’re shifting to an economy based on... Read full »

A Delicious Yet Dangerous Paradox

Sep 26, 2005 · by James P. Cramer

Increasingly, firms are reporting higher percentages of backlog because of increased repeat client work. It is quite natural to think of this as a financial strength. Read full »

Wasting Opportunities: Planning for Waste Process Flow

Sep 26, 2005 · by Pete Lobin

The following situations could have been averted at the design phase if the design process included a discussion with the client, experts from the waste and disposal industry, and the client’s... Read full »

Confronting Commoditization

Aug 9, 2013 · by Joan Capelin

Commoditization is a big, handwringing topic that conjures up any number of nuisances in the path of what should be an enjoyable professional practice. Read full »

Who's on the Team? Rapid Role Changes in Design

May 26, 2005 · by Gerald S. Hammond

Ed. note: This is Gerry Hammond’s perspective on how design roles have changed in the past decade. Read full »

Why the Future Won't Need Today's Architects

May 26, 2005 · by James P. Cramer

What’s next for successful architecture, engineering, and design practices? This is the question we will explore more deeply in the upcoming months in DesignIntelligence. Read full »

TRENDS/STRATEGIES - September, 2002

Sep 25, 2002

Collected Trends and Strategies printed in DesignIntelligence Vol. 8, No. 9. Read full »

Six Trends (+) in Quality Management

Sep 25, 2002 · by Charles Nelson

There is a small but growing trend to identify quality assurance or quality management as a key practice issue. Read full »

Activity vs. Solutions: What Matters to Your Client?

May 1, 2002 · by Williston Dye, AIA

Too often the architect or designer becomes obsessed with process to the point that it becomes damaging to the client/ architect relationship. Read full »

Missed opportunities: Are You Leaving Money on the Table?

May 1, 2002 · by Richard Buckingham

Better client research can help increase billings in difficult times. Read full »

Dispute Resolution: The Key to Avoiding Claims

Mar 1, 2002 · by Ava Abramowitz

In every book on negotiation, there should be a chapter on dispute resolution. Why? First, even the best negotiators in the world have times when the chemistry goes wrong; Read full »

How to be a Good Client

Dec 2, 2008 · by Scott Simpson

An architect takes a look at how the other half operates. Read full »

The Significance of Culture and Collaboration

Jul 1, 2007 · by Clark Davis

For centuries, design has been regarded as an individual art and the product of individual talent. Many of clients still view architects and designers this way – and individual talent is no less... Read full »

Communicating Your Distinctive Competency

Oct 6, 2008 · by Sharon Berman

Few firms are truly unique in their competencies or capabilities. However, if you are able to define and then communicate what makes your organization distinctive, you’ve already gone a long way... Read full »

Roundtable: Tools of Today Are Opportunities for Tomorrow

May 11, 2009

DesignIntelligence invited several of the profession’s leaders to participate in a virtual roundtable to share their thoughts on issues of technology. Read full »

Creative Project Compensation

May 11, 2009 · by Scott Simpson

Helping clients understand the value your firm brings to a project is the first step in calibrating the compensation your firm earns. Read full »

A Mindshift for Sustainability

Jul 7, 2009 · by Rex Miller

A controversial new report says we can’t achieve ambitious 2030 Challenge energy efficiency goals through common design approaches. That means it’s time to change our approaches. Read full »

The Owners Dilemma

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