Is your firm’s reception center welcoming? During August and September Greenway Group’s Counsel House Research conducted its annual telephone survey of firms for the Almanac of Architecture and Design, to determine current size and to validate address information. For the first time, we also evaluated on a numerical 1-10 scale the quality of service from each experience. The factors considered included:
1. Welcoming Message
2. Response Time
3. Attitude of Service
4. Voice (energy and warmth)
5. Accuracy of information provided
Taken together, the firms in Atlanta received the most consistently high marks. For firms with multiple branch offices, Gensler consistently ranked highest. Here are the top firms in each major city:
Atlanta
1 Gensler
2 Cooper Carry
3 Lord, Aeck & Sargent
Baltimore
1 Hord Coplan Macht
2 Heery International
3 Griswold Heckel and Kelly Associates
Boston
1 ADD Inc.
2 Gensler
3 The Stubbins Associates (tie)
3 Perry Dean Rogers & Partners
Chicago
1 Skidmore Owings & Merrill (SOM)
2 Ross Barney + Jankowski (tie)
2 Gensler
3 Perkins & Will
Dallas
1 Beck Group
2 Carter & Burgess
3 RTKL Associates (tie)
3 Gromatzky Dupree and Associates
Los Angeles
1 Hardy Holzman Pfeiffer
2 Gensler
3 Johnson Fain
Philadelphia
1 Ewing Cole Cherry Brott
2 Ballinger
3 Venturi, Scott Brown and Associates
New York
1 Skidmore Owings & Merrill (SOM)
2 Larsen Shein Ginsberg + Magnusson (tie)
2 Gensler
3 Robert A.M. Stern Architects
Washington, D.C.
1 Gensler
2 Leo A Daly
3 Hickok Warner Fox Architects
